Custom Double Diamond Charm Necklace
Shipping & Returns
Shipping & Returns
Handling Time — 1-2 business days
Ground — $8 flat rate & 5-7 business days
2nd Day — $21 flat rate & 2 business days
Overnight – $34 flat rate & next day (business days only unless updated otherwise by delivery company)
Easy Returns & Exchanges
We will accept returns if items in your order are incorrect or damaged, due to the fault of Fantasy Motif within 72 hours of notification to the company, and shipped back within 14 days of approved return.
The approval of a return will be determined by our team, based off of the reason given for the return. You will receive an email with the determination and upon approval an exchange will be approved.
Return or exchanges must be done within 14 days of original purchase date. Shipping costs for items you want to return or exchange are to be paid at your expense.
Damage done to packages from delivery services are not the responsibility of Fantasy Motif and should be taken up with the delivery service used.
If your item is approved for return we will initiate a full refund to your card (or original method of payment). If you have any questions on how to return your items, contact us via email at firstname.lastname@example.org.
Exchanges are only accepted if item has not been worn, all tags, stickers, and labels are still attached, and item is free of damage within 14 days of original purchase. Items exchanged must be of equal or lesser value of the item being returned. Any money left over after an exchange will be given via gift card for your next Fantasy Motif purchase.
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